What is Oracle Support Rewards ?
The Oracle Support Rewards program provides additional benefits to customers who use Oracle’s on-premises software and Oracle Cloud Infrastructure (OCI) services. This program allows customers to earn rewards for using OCI, which can then be used to pay for updates and support for Oracle Technology Programs.
To be eligible for the program, customers must:
- Use Oracle’s on-premises software
- Consume OCI services
- Have signed an annual-flex agreement
- Not be using the Pay as you go, model
To enroll in the program, customers can request an eligible Cloud Universal Credits Ordering Document from their cloud sales representative. These terms will apply to all future orders for the subscription tenancy until the organization opts out.
Most OCI services are eligible for earning rewards, with the following exceptions:
- Consumption services
- Offerings that include third parties such as VMware and Microsoft
- Oracle Cloud Marketplace offerings
Oracle Cloud Applications, such as Oracle Fusion Cloud ERP, are not eligible for rewards. Customers can accrue rewards for Oracle Cloud@Customer, but only for the portion delivered under the Universal Credits Model. Unlimited License Agreement (ULA) customers with ULA2PaaS may not enroll in the program but may amend their ULA to remove the right to ULA2PaaS if they wish to use the rewards program instead. If they have already used the ULA2PaaS program, they can reconsider renewal.
The Oracle Support Rewards program allows customers to earn credits towards their on-premise Oracle technology license support fees based on their monthly consumption of Oracle Cloud Infrastructure (OCI) services. These credits do not accrue until the OCI services are consumed. The program is intended to encourage the expanded use of OCI, as the company has seen growth in demand for its cloud services once customers start using them. As a result, Oracle incentivizes customers to begin using OCI before they can earn rewards.
Customers can use the Support Rewards earned through OCI consumption to pay for the following:
- Software Update License
- Support for Oracle Technology Programs
However, these rewards must be applied to open invoices for technology support fees and are only valid for 12 months from the date they are earned. It is the responsibility of the customer to track and use their rewards in a timely manner, as any unused rewards will expire.
Any workload running on OCI can accrue rewards, regardless of whether it is a third-party application or Oracle software. This means that customers can run the following:
- Oracle Software
- Non-Oracle applications
On OCI and still earn rewards that can be applied towards their on-premises Oracle technology support fees. By allowing any workload to accrue rewards, Oracle can increase the number of a customer’s applications and workloads running on OCI, resulting in more fees for the company.
Oracle Support Rewards Benefits
The Oracle Support Rewards program is beneficial to customers who use Oracle’s on-premises software and consume OCI services. These customers can earn Support Rewards through OCI consumption, which can be applied towards their Software Update License and Support for Oracle Technology Programs. Customers with:
- Oracle technology contracts
- Oracle ULAs
Can claim a percentage of their OCI consumption as rewards:
- 25% for Oracle technology contracts
- 33% for Oracle ULAs
Expert help is available for managing Oracle Support Rewards and OCI.