Is Third-Party Support For Oracle Legal?
You can get third-party Oracle support from a few sources. Rimini Street, Spinnaker Support, and Spinnaker are a few examples. But, is it legal? How can you tell if the support is legitimate? And, who are these third-party vendors? Let’s examine each in turn. What should you know before getting their help. Also, consider their prices. Read on to learn more about their services.
What is Oracle third party support?
You can get Oracle third party support for your database through a variety of means. You can either renew your annual support with the vendor or hire a third party to perform the necessary upgrades. If you choose to use a third party for Oracle database support, you’ll find that their technicians will focus on solving your problem, as opposed to simply trying to increase profit margins. Oracle requires that all licensees follow their licensing policies. Third-party support vendors are more likely to take a proactive approach to service, as they have the knowledge and experience to find and fix any problems.
As you can see, the third-party support isn’t right for every situation. There are several risks associated with using third-party vendors for Oracle software support. Because third-party vendors are limited in their scope of support, they’re not a viable option in every business case. For instance, third-party support doesn’t match OEM coverage, and they typically don’t provide software updates. But if you’re looking for a reliable and cost-effective option for your business, it may be worth checking out the various options.
Who is Rimini Street?
Since 2005, Rimini Street, founded by Seth Ravin, has specialized in providing enterprise-level support for Oracle Applications, SAP and Microsoft. It claims to have more than 1,620 enterprise customers worldwide. Its business model is reminiscent of the one used by TomorrowNow, a startup that was acquired by Oracle rival SAP in 2005. But, Rimini Street did not merely copy Oracle’s methods, it hacked its competitors’ proprietary technology.
The company’s support services help enterprises avoid forced upgrades, reduce annual maintenance costs, and lead business-led IT roadmaps. Each client is assigned a Primary Support Engineer with at least 20 years of enterprise software experience. Additionally, the company provides a 10-minute response time for critical Priority 1 cases. Rimini Street is a third-party enterprise support provider with a proven track record of driving substantial savings for clients. Rimini Street delivers the highest-quality third-party enterprise support services, helping organizations reduce their overall cost and improve their business outcomes.
While Rimini Street’s software is a good choice for many companies, it’s not a good fit for all enterprises. A company that has a good reputation and a stellar reputation for customer service is unlikely to be the best fit for your organization. Rimini Street’s services may not be the best fit for every situation, but for many, it’s a good choice. Oracle delivers a complete product with ongoing innovation, unrivaled service, and a single point of accountability.
Who is Spinnaker Support?
When evaluating the benefits of outsourcing-software support, one important factor is the cost. Spinnaker Support is among the most affordable, yet high-quality service providers. Their Ultimate Support Guarantee ensures that you will never be left without assistance. And, with an annual cost of only half the cost of standard SAP or Oracle support, you’re always guaranteed to get the same high level of support. Its comprehensive coverage and high standards are the reasons why organizations trust them with their biggest projects.
As the industry’s leading provider of SAP and JD Edwards managed services, Spinnaker Support can either replace your current provider or provides supplemental maintenance. In fact, more than 160 companies have chosen Spinnaker Support as their maintenance provider. With offices in Denver, Singapore, and London, this organization is well-positioned to provide the best possible service to its clients. And, the best part? Spinnaker Support is available 24/7, 365 days a year.
Is third-party support legal?
Some users are concerned about the costs of third-party support, especially when it comes to Oracle. While Oracle has attempted to stop third-party support companies from operating, they haven’t been successful. However, some users have been satisfied with third-party support. These companies are more responsive than Oracle and focus on resolving issues quickly. In fact, some leading third-party support providers promise a ten-minute response time for critical P1 issues. They also work on any issue, including those with custom code.
If you’re an Oracle customer, you probably know the benefits of third-party support. It can be less expensive than you think, and many companies can provide the same level of service as Oracle. However, you need to understand that third-party support is only legal if it’s delivered properly. According to Gartner, “third-party support is perfectly legal as long as the company respects intellectual property rights.”
How much does third-party support cost?
Many organizations are embracing the benefits of third-party support. Instead of dealing with the original software publisher, third-party providers to offer a more comprehensive range of services and are often half the cost of in-house resources. These services are increasingly popular with organizations who are worried about expensive upgrade cycles and price increases. Moreover, they are able to maintain their systems as they are, without having to compromise on functionality.
The main reason for this trend is that organizations are moving away from vendor-provided support. They want to avoid paying large fees and still get the benefit of using the latest and most advanced versions. Furthermore, many customers want to avoid end-of-support deadlines and opt to upgrade when they want to. Third-party support is the answer. Using a third-party provider reduces maintenance costs by as much as 50%.
There are two major benefits to using a third-party provider for Oracle support. For one, they can unhook the customer from Oracle and continue to use the same software. Third-party support vendors offer better service, and they don’t ask for payment upfront. As a result, they can help break the cycle of upgrading Oracle. Finally, third-party providers offer better value for their services and put the customer’s interests first.
How to move to Oracle third-party support
If you’re looking for better service, you should consider Oracle third-party support. Whether you need technical assistance with your database, middleware, or ebs, third-party support can offer the solution. Rimini Street, Spinnaker, and other global support providers offer such services. Several local support providers also offer these services. Before moving to third-party support, customers should review their contracts and license agreements.
Before moving to third-party support, it’s important to know which products the vendor supports. Not all of them are compatible with each other, and you need to know which ones they support before deciding who to move to. In addition, third-party providers can minimize any licensing or contractual issues that might arise. It’s best to hire an independent Oracle licensing advisor to help you determine whether third-party support is right for your needs.
Many enterprise users use Oracle software support, including databases, back-office applications, and entire software stacks. Although these services are pricey, they are increasingly important as companies move to hybrid cloud environments and navigate the global pandemic effect of a global pandemic. Regardless of the type of Oracle software you use, third-party support will ensure that you get a streamlined support and business continuity while saving money in the long run.
Risks with third-party support
If you are running an Oracle database, you may be concerned about the risks of third-party support. While Oracle has not stopped spreading its misinformation about third-party support, some companies have been forced to leave the company over security concerns. If you are considering third-party support for your Oracle software, there are a few things to look for. Oracle will probably not sell you additional licenses for its products unless you purchase them directly from them.
One of the risks with third-party support for Oracle is that it may not provide timely updates to your software. There are hundreds of cases where companies upgraded while under support, which led to Oracle’s strict Software Technical Support Policy. In fact, many third-party support companies have hundreds of examples of companies that had to upgrade their software without notice. While the upgrade process was painful, the executive was glad he had gotten third-party support.
While some CIOs want to keep Oracle support and continue using its products, many CIOs are putting Oracle in containment mode. That is, they want to keep their footprint small, and they’re doing net-new development on cloud platforms like Amazon Web Services and Microsoft Azure. The bad press generated by Oracle audits is making many CIOs reluctant to continue to spend their money on Oracle. As a result, third-party support is a good option for organizations that need an Oracle support.